OREA Real Estate College

And the survey says…

Front view portrait of four business executives jumping with arms raised --- Image by © Royalty-Free/Corbis

The Customer Service Centre provides effective and efficient services, respondents have said in the latest study conducted by an independent research company on behalf of OREA Real Estate College.

Two weeks ago, we featured the depth of training the College’s Customer Service Representatives (CSRs) receive, and how this has translated into a consistently high rating for the CSRs in the quarterly surveys commissioned by the College. We said that since launching the Customer Satisfaction Tracking Study five years ago, CSRs have received a rating of 90 per cent and over from respondents who answered they were satisfied with the College’s customer service.

We are pleased to present the results of our most current study, which reflect the perceptions of a randomly selected set of callers to the College between July 1 and September 26, 2013. The overall margin of error for this survey is +/- 5 percentage points at the 95% confidence level.

Current Results

Overall satisfaction with the Customer Service Department:

  Total Agree
Satisfied 93%
Dissatisfied 4%
Neutral 3%


Overall experience with the Customer Service Department based on three attributes: committed to service excellence, easy to access, and available during convenient hours.

  Total Agree
Committed to service excellence 91%
Easy to access 89%
Available during convenient hours 82%


Overall experience with a CSR:

  Total Agree
Easy to understand 94%
Thorough in verifying identity 94%
Careful in listening 92%
Knowledgeable 91%
Professional 91%
Responsive 91%
Willing to assist 90%
Courteous 89%
Friendly 89%
Able to resolve issues or answer questions 88%



The College continues to look for ways to improve customer service. Let us know how we can do this.

Leave a Reply