OREA Real Estate College

DNCL Demystified

National Do Not Call List (DNCL) – we have bandied this phrase about in three previous blogs – working a farm, working expireds, and cold calling. Still confused about what this means to you as a real estate professional?

An information bulletin published in May 2009 by the Canadian Radio-television and Telecommunications Commission (CRTC) sought to clarify for the real estate industry its obligations related to the Unsolicited Telecommunications Rules and the National DNCL, which was established in September 2008.

Telecom Information Bulletin CRTC 2009-283 set out guidelines on how to comply with the Rules.

Following is a synopsis of the bulletin intended as a friendly reminder only, especially if you are considering making cold calls.

The National DNCL is a free service to Canadian consumers designed to reduce the number of unsolicited telemarketing calls. Consumers who register their residential, wireless, fax, or VoIP telephone with the CRTC are placed on the list. Telemarketers (including real estate salespersons/brokers) are not permitted to contact anyone on that list.

Brokerages must:

•  register with the National DNCL

•  pay subscription fees to obtain access to the telephone numbers on the National DNCL

•  create and maintain an internal DNCL

•  respond to consumers’ requests to add their names/numbers to the internal DNCL

•  maintain appropriate records, such as proof of payment of fees, and proof of subscription

•  implement measures to ensure their salespersons/brokers comply with the Unsolicited Telecommunications Rules

•  ensure their salespersons/brokers have access to up-to-date versions of the National DNCL NOT sell, rent, lease, publish, or otherwise disclose the National DNCL to any person outside its organization

The following telemarketing calls are exempt:

•  calls made to consumers with whom you have an existing business relationship

•  calls made to consumers who have provided express consent for receiving telemarketing calls

•  business consumers 

For More Information

For more information about the National DNCL, go to https://www.lnnte-dncl.gc.ca/faqs-eng.

To review the CRTC bulletin, go to http://www.crtc.gc.ca/eng/archive/2009/2009-283.pdf.

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