OREA Real Estate College

Focus on Customer Service

OREA Real Estate College conducted its first Customer Satisfaction Tracking Study in 2008 to gauge the effectiveness of service being provided by the Customer Service Centre. This research is a way to ensure the College continues to serve the needs of members, students, and potential students who contact the Centre.

The results that follow reflect the perceptions of a randomly selected set of callers to the College between January 1 and March 29, 2013. Participants were asked to provide feedback on the perceived level of courtesy, helpfulness in service received, the perceived level of professionalism in service received, and overall satisfaction.

The results show we are on the right track… still. Kudos to our customer service representatives (CSRs) for keeping us there. We will continue to ensure our level of service is first rate as we continue to serve your needs.

Overall satisfaction with the Customer Service Centre


 Overall experience with the Customer Service Centre 

  Total Agree [%]
Committed to service excellence 85%
Available during convenient hours 83%
Easy to access 82%

Overall experience with a CSR

  Total Agree [%]
Thorough in verifying identity 95%
Easy to understand 92%
Professional 91%
Courteous 91%
Willing to assist 90%
Knowledgeable 90%
Careful in listening 89%
Able to resolve issues or answer questions 89%
Friendly 89%
Responsive 88%



Tell us about your experience with our Customer Service Centre.

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