What I am about to reveal borders on the mundane – real estate is a people profession, and one of the most important skills a salesperson must have are people skills. This means the ability to establish rapport with different types of people, resolve difficulties and offer practical solutions during challenging negotiations, and asking the right questions of buyer clients to help them determine their purchasing needs.
How well do you communicate? Consider the 20 statements that follow, adapted from a self-assessment questionnaire. How to score the questionnaire has been omitted deliberately because the point is not how high you scored – it’s about raising your awareness on how well you communicate.
Communication Skills Self-Assessment
|1||I am open minded and am willing to change my viewpoint based on the valid opinion of others|
|2||I prepare for all communication and think things through before I speak|
|3||I always tailor my message to suit the person(s) to whom I am speaking|
|4||I find it easy to listen to what other people have to say without interrupting|
|5||I am good at making eye contact with people when I am speaking to them|
|6||I am not intimidated by situations where I must communicate with difficult people|
|7||I am confident when I talk to people and speak clearly without mumbling|
|8||I am good at getting my point across in a clear, concise manner without rambling|
|9||I find it easy to concentrate on what others are saying and don’t lose my focus|
|10||I don’t start planning my response while the other person is talking|
|11||I don’t think that my opinion is the most important in the room|
|12||I only speak up if I have something valuable to contribute to the conversation and I avoid talking just for the sake of it|
|13||I make a conscious effort to match my body language to the message I want to convey|
|14||I am good at reading the body language of others|
|15||I can keep my cool when talking to other people even if I feel angry about what they say|
|16||When other people in the group are quiet, I encourage them to contribute|
|17||I don’t shout and point at people when we have a heated conversation|
|18||When group discussions get heated, I am good at keeping everyone calm and on the point|
|19||I feel comfortable holding meetings|
|20||I am good at summarizing the key points of conversations that I have with people|
Reference: HTC Consulting (N.D.). Communication Skills Self-Assessment Inventory.
What other things must be considered? Let us know.