In real estate, problems are created with conflicting interests of parties. As a real estate salesperson, your job is to solve these problems – to address difficulties and arrive at plausible and practical solutions.
Good problem-solving skills are fundamentally important if you are going to be successful. In fact, this skill is particularly useful in listing and selling activities.
Effective problem solving takes patience, confidence, and creativity. You also need to be systematic and logical.
Following is a five-step process you can use to solve your next real estate problem.
Step 1: Identify the Problem
Ask yourself the following questions:
What is the actual situation?
What is the desired situation?
What is the cause of the difference?
Step 2: Create a list of possible solutions
Create a list of possible solutions (there could be more than one), which will increase your chances of selecting the right solution.
Step 3: Select the best solution
Select the most effective solution you feel will solve the problem.
Step 4: Implement the solution
Apply the solution to the problem.
Step 5: Evaluate the results
Did the solution work? Is the problem resolved? If not, it’s time to select another solution.
For More Information
For more information on problem solving, including problem solving personalities and problem solving examples, please consult our A Mentoring Kit for New Salespeople: Training For Success at http://www.orea.com/index.cfm/ci_id/14362/la_id/1.htm. This is a valuable resource for both brokers and salespeople.
Do you have any examples of problems you have handled successfully? Let us know.
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