And the survey says…

The Customer Service Centre provides effective and efficient services, respondents have said in the latest study conducted by an independent research company on behalf of OREA Real Estate College. Two weeks ago, we featured the depth of training the College’s Customer Service Representatives (CSRs) receive, and how this has translated into a consistently high rating … Continued

Raising the Bar for Customer Service

By now, you have all heard that customer service is the first point of contact for members, students, and potential students. You have also heard that the College’s Customer Service Representatives (CSRs) have consistently earned a high rating from respondents. The College conducts quarterly research to gauge the effectiveness of services being provided by the … Continued

Steady As They Go

Actually, the correct phrasing is ‘steady as she goes,’ a nautical term meaning keeping a steady course. With minor wording modifications, it can also apply to the College’s Customer Service Representatives (CSRs). In this context, it refers to the continued positive results of the CSRs in the most recent tracking study. A few blogs ago … Continued