Focus on Customer Service

OREA Real Estate College conducted its first Customer Satisfaction Tracking Study in 2008 to gauge the effectiveness of service being provided by the Customer Service Centre. This research is a way to ensure the College continues to serve the needs of members, students, and potential students who contact the Centre. The results that follow reflect … Continued

Steady As They Go

Actually, the correct phrasing is ‘steady as she goes,’ a nautical term meaning keeping a steady course. With minor wording modifications, it can also apply to the College’s Customer Service Representatives (CSRs). In this context, it refers to the continued positive results of the CSRs in the most recent tracking study. A few blogs ago … Continued