Raising the Bar for Customer Service

By now, you have all heard that customer service is the first point of contact for members, students, and potential students. You have also heard that the College‚Äôs Customer Service Representatives (CSRs) have consistently earned a high rating from respondents. The College conducts quarterly research to gauge the effectiveness of services being provided by the … Continued

Think Service: National Customer Service Week, Oct 7-11 2013

This week is National Customer Service Week and OREA is participating by recognizing and celebrating customer service. Each year, OREA joins in with thousands of companies from around the world who, like us, believe in putting customers first. Organizations that celebrate Customer Service Week represent leading financial, healthcare, insurance, manufacturing, retailing, hospitality, communications, not-for-profit, and … Continued