Making Each Caller Interaction a Positive Experience

Customer service representatives (CSRs) – these individuals are key points of contact for many of OREA’s members, students, and potential students. Staffing the College’s Customer Service Centre from 8:30 a.m. to 7 p.m., CSRs answer questions ranging from course enrolment, to exam scheduling and rescheduling, to forgotten passwords. The Customer Service Centre receives more than … Continued